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Best Buy Rocks!

Ok so in today's society it is very rare for a consumer store to impress me. Usually the customer service is rude, and the sales people don't know what the hell they are talking about. However the exception to the rule for me this year was Best Buy. I bought GHWT for my daughter for Xmas back in November. From there it sat up in my attic for over a month and was wrapped up nice a pretty for her come Xmas day. Anyway the day after Xmas the clip on the drums that hold the drumsticks broke off on the inside. Now I give Best Buy a call and I talk to a girl and ask her if they have any more GHWT for the wii in stock. She says no but to call back in a couple of days. I ask if I need to bring in my busted one now, and they say no, just wait for more to be in stock. So yesterday I'm cleaning up my garage and see the GHWT box sitting there and I think to myself ( Games and stuff come in on Tuesday I should call Best Buy ). So I call and they have GHWT wii in stock. So I tell the guy my problem and that I don't know where the receipt is. He asks for my phone number and pulls up my receipt for me. He tells me that I bought it on 11/25 and in theory that is over the 30 days to return it, but tells me to hold for a second. He comes back on and says just bring it in and we will swap it out for you. I ask him if I need to bring in the whole game or just the drums. He says just the broken part. So I bring the top of the drums in and they give me a new one right out of the box. In and out of the store in 5 minutes. Everyone I talked to knew what they were talking about, friendly, and solved my problem. So like I said in the title Best Buy Rocks!

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